Care: Cold wash, low tumble dry, no bleach/iron/dryclean.
Delivery
Shipping Worldwide: We aim to deliver physical products such as clothing and phonecase’s in 10 days from date of order.
Digital products: We aim to send these to you via email in 24/48 hours once editing is completed. (customised graphics that require more detail and complex work can take up to 1-5 working days).
Tracking informaiton -Tracking information will be provided once the order has been shipped. -If you have any questions or concerns about your order, please contact our customer service team.
Digital products: What to do next?
How It Works
Once you place your order, our team will get to work on your custom digital product.
•Digital orders are typically completed within 1 to 7 business days.
•We’ll email your final digital file to the email you provided at checkout.
•No physical product will be shipped – this is a digital download.
•If you have any questions or special requests, feel free to contact us after placing your order.
Returns
Return Policy:
At Solariq, we strive to provide high-quality print-on-demand products, made specifically to order. Due to the unique nature of our products, we do not support returns or exchanges for items ordered in the wrong size, color, or if the customer simply changes their mind.
However, we stand by the quality of our products. If your order arrives damaged or there is a manufacturing error, we will gladly offer a free reprint or a full refund. To qualify for this, please contact us within 30 days of receiving your product.
To help us process your return or address any concerns effectively, please follow these steps:
1. Capture Images of faults.
Take clear photos of the product, focusing on the issue you are experiencing.
2. Email Us:
Send the images to our customer support team at Solariq.digital@outlook.com
3. Provide Details:
In your email, include your contact details, a brief description of the issue, your order number, and any other relevant information.
Once we receive your email, our team will review them. We will then reach out to you with further instructions or resolutions.
