REFUND POLICY

Solariq Refund & Replacement Policy

At Solariq, we take pride in delivering high-quality phone cases and accessories. If for any reason you receive a faulty item, we are happy to offer a refund or replacement within 30 days of your purchase.

Eligibility for Refund or Replacement:

• The item must be faulty or damaged upon arrival.
• The request must be made within 30 days from the date of purchase.
• Proof of purchase (e.g., order confirmation or receipt) is required.

How to Request a Refund or Replacement:

1. Contact our customer service team at Solariq.digital@outlook.com with your order number and details of the issue.
2. If necessary, we may ask for photos of the faulty product.
3. Once your claim is verified, we will offer you the option of a refund or a replacement.

Refunds:
Refunds will be processed back to your original payment method. Please allow 5–10 business days for the refund to reflect in your account.

Replacements:
If you opt for a replacement, we will ship out the new item at no additional cost to you.

Please Note:

• This policy only covers faulty or damaged items.
• The product must be in its original condition (excluding the fault).
• This policy does not cover normal wear and tear or damage caused by misuse.

We are committed to ensuring you have a great experience with Solariq. If you have any questions, feel free to reach out to us!